• How to: Free HP TouchPad case or a year of free accidental damage coverage.

    by
    Salizar
    Published on 09-13-2011 08:02 AM
    11 Comments Comments
    This how to is for those who do not have a case or has already incurred some sort of damage to their HP TouchPad. This information can be used freely but we do not condone lying to HP. This method can give you a free HP TouchPad case, which will prevent your HP TouchPad from the well documented problem, where cracks develop on the TouchPad sides. The cracks around the TouchPad are a known issue, and if you do not have a case, here is the time to get it. Otherwise, if they offer you a case, there is no point of a case if the TouchPad is already cracked. If your TouchPad is already cracked, you can opt in for the TouchPad Accidental Coverage plan, which will repair or replace your TouchPad that has the known symptoms.

    Step 1: Call 877-426-3777 - this is the direct US HP/Palm support helpline and wait time is usually under 5 minutes.

    Step 2: Give the rep all the info he asks for (he'll ask for the serial number of the touchpad etc, have it and your webos account e-mail address handy).

    Step 3: Tell the rep that you have heard of cracks developing around the HP TouchPad and do not have a case for it. Tell them you know it is a documented problem and you wish to receive some sort of protection against it. You will be offered either one of the two, that will protect you from those cracks.

    More details can be found at the original thread. Reply and let us know how it went!
    http://www.webosbuzz.com/hp-touchpad...-coverage.html
    This article was originally published in forum thread: HOW TO: Free HP TouchPad case or a year of free accidental damage coverage. started by Salizar View original post
    Categories:
    1. webOS How-To
    Comments 11 Comments
    1. nickd23's Avatar
      nickd23 - 09-13-2011, 02:18 PM
      The case will not protect against the cracks, that's well documented also!
    1. WittySpaces's Avatar
      WittySpaces - 09-13-2011, 02:56 PM
      Quote Originally Posted by nickd23 View Post
      The case will not protect against the cracks, that's well documented also!
      It will protect it better of you have one. I think the cracks are from pressure. I have mine with a case for a few weeks no cracks yet.
    1. yulaw2k's Avatar
      yulaw2k - 09-14-2011, 03:24 PM
      I called... they said they would need an hp specialist team to verify your crack and give you a hard case....
    1. saltysully's Avatar
      saltysully - 09-14-2011, 05:46 PM
      Thanks for posting this. Mine actually has a crack (I didn't notice it until my TP survived a drop onto a concrete floor) so this is all kinds of win.
    1. drewcum's Avatar
      drewcum - 09-16-2011, 07:26 AM
      Denied! "Danny" says I can go ahead an PURCHASE a case, but they do not give out free cases. I tried my best, but to no avail. Fortunately I did not give out any of my info, so when I call back, they do not have this on file, lol.
    1. marketpantry's Avatar
      marketpantry - 09-18-2011, 12:27 AM
      copied said pic and forwarding it to a customer service representative's email and it worked. hint hint. i did a print screen of the image and cropped it incase there was any data stored in the photo.
    1. fourzeroeight's Avatar
      fourzeroeight - 09-18-2011, 03:14 AM
      Quote Originally Posted by marketpantry View Post
      copied said pic and forwarding it to a customer service representative's email and it worked. hint hint. i did a print screen of the image and cropped it incase there was any data stored in the photo.
      You have that email address?
    1. fabhawk's Avatar
      fabhawk - 10-11-2011, 02:09 PM
      Thanks for the tip !
    1. Taurus's Avatar
      Taurus - 10-19-2011, 03:39 PM
      i bought a case from amazon.
    1. dkreifus's Avatar
      dkreifus - 10-21-2011, 09:39 AM
      On the phone right now. They don't seem so willing. If there was no crack, there is nothing to be done. Then I said "yes, there is a small crack". They transferred me to a specialist who said they're out of cases, and offered to let me send the TP back in. I declined, naturally.
    1. jobthedog's Avatar
      jobthedog - 11-07-2011, 02:13 PM
      no more cases being offered, now they will simply "repair" it under the 1 year support contract...ask that you send it in (they provide shipping) and 7-10 days later they will send it back...or you can do a hot swap, where they send you one and you send the old one back, but they want to charge you $59 for the service....I said that was unacceptable and they waived the fee, after I had it escalated 2 levels.

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