Thread: Touchpad will not turn on - HELP!

I've had this NIB HP touchpad for a few days. I just received the Touchstone from HP and used if for the first time last night. (Note: I have the HP case on my Touchpad.) The battery was low so placed it on the Touchstone (for the first time) prior to me going to sleep. The orientation of the Touchpad on the Touchstone was correct and I noticed the charging icon in the corner and the notification on the top stating battery charging. I muted the sound so I could not hear the intermittent "beep". I went to bed. I woke up in the middle of the night and saw the Touchpad had a large white Plug Icon in the center. (I figured it meant it was charged however I've not been able to find out what it actually means yet) Ignored it and I went back to sleep. When I got up the next day I was not able to turn my Touchpad back on.

I followed all the steps I could find on the internet. I plugged it into the wall via the HP barrel charger that came with the unit under the assumption that the Touchstone was not working. However, so far no change. Plugging it into the USB of my Mac laptop has no effect, It makes no sound or any indication that it can be found. This of course means I cannot use the WebOS Doctor, or so I assume.

When being plugging in to the wall or placed on the Touchstone I get no indication of any sort that is is plugged in.



On the unit I have WebOS 3.0.5, moboot, and Cyogenmod 7.

No combination of power button, volume button or center button works. As it stands now I've got it plugged into the wall hoping that it will charge, so far 2 hours has gone by and no change. I've had no previous problems with the wall charger or USB cable that came with the unit. I've changed out the barrels as I have two to see if there is an issue there.

As it stands I'm looking for methods on how to get it back up and running that I have not yet tried.

Update:

I've tried using WebOS Doctor. However I cannot get past the "Connect your device directly to your computer with your USB cable."

I assume this is because holding the Power button and the Volume Up button to boot the HP TouchPad into Recovery Mode (you will see the USB logo on your screen) does nothing.

I can't rule out a bad USB cable as I don't have another. However, it was working yesterday.

hold the power button and center button on the screen down at the same time for 10 to 15 sec it should bring your touchpad out of deep sleep mode and return to normal

Originally Posted by sirron

hold the power button and center button on the screen down at the same time for 10 to 15 sec it should bring your touchpad out of deep sleep mode and return to normal

I've tried that, however there is no change.

update:
I just completed the online chat with HP. They had me perform all the usual troubleshooting steps, which I had already done. They are having me send the unit back to them as it is still under warranty.

I've taken it out of the case and placed it onto the touchstone to see if it will charge where the USB cable will not. I have my doubts, but we'll see. If I get no change between now and when the RMA package arrives, It'll go back.

The home and power button reset might not work because it doesn't have enough juice. Might work later on after charging. Just hold onto the power button and home after charging and pray

I had the same problem with one of my TPs. Battery drained and nothing I did could get it to charge (wall plug or touchstone) or come back to life. Ultimately had to ship it back. It was painless and pretty quick, tho of course it's completely wiped when you get it back.

Totally same here! What the hell autoupgrade

No solution?

I had thesame problem. The touchpad suddenly ,from thestandby mode, shut downcompletelyand I could notactivate itin any way,norchargingor connected withthePC. Finally openedby holding down the power and the center button for 15''.

Originally Posted by polbears

No solution?

Nope. It's a brick. My cables and chargers work fine. The TP just will not charge. I guess the lesson here is; never let it run out of power/charge it before it does.

I sent it back to HP and am waiting for it to return. No word from HP yet.

I just got my TP back this morning. It fires up with no issues. It even rebuilt all my apps when I turned it back on for the first time after the set-up process.

I'm charging it now as it came back with about a 1/4 battery. And will not make the mistake of letting it get too low again.

Glad to hear HP replaced it for you.